CONTACT AND HELP

Tell us what you need.

A question, a document that gets stuck or something that could work better. Write to us and we'll look at it with you.

Write to support support@esboza.com

WHERE TO START

The answer may be here.

And if it isn't, you can write to us directly.

Contact Esboza
I can't sign in to my account

Check that you're signing in with the same Google account you used to sign up. If you still can't get in, write to us with your account's email and what appears on screen.

Write about this problem
I have a question about my plan or a charge

Tell us what you need to check: your plan, an invoice, a payment or cancelling your subscription. Include your account's email and, for a charge, its date. Don't send your card details.

Write about this problem
A generation doesn't finish or shows an error

Write to us with the job's name, the approximate time and the error message, if there is one. A screenshot helps us understand what happened.

Write about this problem
I want to correct the document that was created

Open the document and ask for the change you need in its chat. Esboza can prepare a new version. Always review the result, especially figures, names and sources.

I can't download a file

Tell us which document you're trying to download, in which format and what happens when you press Download. If a message appears, you can include a screenshot.

Write about this problem
I want to know what happens to my data

In Privacy at Esboza we explain where documents are stored, which providers are involved and how you can delete your data.

Privacy questions Delete your account

So we can help you better

1

Tell us what's happening

What you were trying to do and when the problem appeared.

2

Tell us your account

The email you use to sign in to Esboza, so we can find your request.

3

Add a screenshot

If it helps explain the problem. Hide any personal data that isn't needed.

Want to suggest an improvement?
We'd like to hear from you too.

Share an idea